Effective Date: [Insert Date]

SHEABUTTER LLC, doing business as Sheabutter.app, “we,” “our,” or “us,” respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, submit forms, or communicate with us by phone, email, SMS, or other channels.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Name

Email address

Phone number

Business or company information, if applicable

Information submitted through website forms

Communication preferences

Messages, inquiries, or requests you send to us

Website usage information, such as IP address, browser type, device information, pages visited, and cookies or similar tracking data

2. How We Collect Information

We may collect information when you:

Visit our website at https://go.sheabutter.app

Fill out a contact form or request form

Sign up to receive updates, notifications, or communications

Contact us by phone, email, SMS, or other communication channels

Interact with our website, advertisements, or online services

3. How We Use Your Information

We may use your information to:

Respond to your inquiries and provide customer support

Deliver requested services, updates, and notifications

Communicate with you about your account, requests, or services

Send SMS messages when you have provided consent

Improve our website, services, and customer experience

Maintain business records

Protect against fraud, misuse, unauthorized activity, or security risks

Comply with legal, regulatory, or business obligations

4. SMS Communications

If you provide your phone number and opt in to receive SMS messages from SHEABUTTER LLC / Sheabutter.app, you agree to receive text messages related to service updates, notifications, appointment reminders, account updates, customer support, and other business-related communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us using the information listed below.

SMS consent is not a condition of purchase.

5. SMS Consent and Mobile Information

We do not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver SMS communications and operate our business. These service providers are only permitted to use such information to provide services on our behalf and are not allowed to use it for their own marketing purposes.

6. How We Share Information

We may share limited information with trusted service providers who help us operate our website, manage communications, provide customer support, deliver SMS/email messages, process data, or maintain business systems.

We may also disclose information if required to do so by law, regulation, court order, legal process, or government request, or when necessary to protect our rights, users, business, or property.

We do not sell your personal information.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website functionality, analyze website traffic, understand user interactions, and improve our services.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements.

10. Your Rights and Choices

You may request to access, update, correct, or delete your personal information by contacting us.

You may opt out of SMS communications at any time by replying STOP.
You may also contact us directly to update your communication preferences.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

SHEABUTTER LLC / go.sheabutter.app

Website: https://go.sheabutter.app
Email: [email protected]
Phone: +1 888-277-4334
Address: Norfolk, Virginia, United States